FAQs New To Tata Docomo

New To Tata Docomo?

Tata Docomo gives you various Self-service options:

My Tata Docomo App

Manage your Tata Docomo account on the go with this amazing app!
Pay your bills, recharge your Prepaid account, track service requests, subscribe to the best offers and do
much more with just a few clicks.
much more with a few clicks.

Click here to manage you account right here.Just Dial *191# and you can have all the information at your fingertips.


  • Bill Details
  • Current bill/Last 3 bills/Last 3 payments
  • Talk plan details
  • VAS and Services
  • Active Internet plan details and Data balance


  • Balance
  • Last 3 Activities
  • Tariff plan details
  • VAS and Services
  • Active Internet plan details and Data balance
  • Bonus Card activations

Activation of the services happens within 72hrs of order delivery from online shop and document collection from customer. Activation is subject to submission of valid documents and successful verification of customer as required by TRAI. You can check the activation status of your new connection by dialing 1860 266 5555 FREE.

New plans can be explored via the website.
You can check new plans/data plan on USSD as well. Just Dial *123# to know the "my best offer"

The Safe Custody feature allows you to protect mobile connection from deactivation due to non-usage. This service is only applicable for a postpaid customer on the request of the customer and on payment of a specified amount.

Charges for Safe Custody

  • GSM : 0-3 months is Rs. 150 and upto 6 months charge is Rs. 250.
  • CDMA : Rs. 50 per month

For Postpaid:“Any SMS usage beyond 3000 SMS per month will be charged at standard rates”. Any SMS usage beyond 3000 SMS (within bundle or otherwise) per Bill Cycle per SIM will be charged at 1.00/1.50.

For Prepaid: TRAI Regulation states that only up to 100 SMS per number per day can be charged at concessional rates, (if the customer has an SMS discounting offer). Beyond which, the customer is to be charged a minimum of 50p per SMS (this rate may be higher depending on the base rate of the customer). Although there is no Capping/Limit on the number of SMS an individual can send, the number of free SMS or SMS at tariff less than 50ps per SMS shall not exceed 100 SMS per SIM per day.

This Regulation is applicable for all Prepaid/Postpaid Customers for of all operators in all circles across India.

All SMSs sent while on Roaming (National or International) will be part of this regulation. The 100 SMS Cap covers all SMSs : Local/STD/ISD/Premium and Toll Free SMS (Short Codes) also.

“Download My Tata Docomo App” or Login to “My Account” to check the plan details.