FAQs

Generic

Tata Docomo has now merged with Airtel. You will continue to enjoy services on your existing SIM and number. In addition to this, you will also get access to the power of the Airtel network.

You can continue to enjoy your existing SIM and number that you are using. In fact, with the same SIM, you will now be able to access the power and speed of the Airtel network.

Your existing SIM and number will continue to work as it did before.

For prepaid users, post expiry of your existing recharge, you can opt for best offers with Airtel.

For postpaid users, your existing plan will continue with Airtel.

Since Tata Docomo has merged with Airtel, you need not port your existing number and it would automatically be migrated to Airtel network shortly.

You do not need to do anything and you will enjoy Airtel services on your existing SIM and number once the migration of your number is complete. We will inform you regarding the same once your migration is complete.

The migration process for Tata Docomo customers to Airtel has currently started. We will inform you regarding the same once your migration is complete

Your existing Tata Docomo number will be automatically migrated to Airtel.

After your number has been migrated to Airtel, you will be able to make calls on Airtel and Tata Docomo numbers with your Tata to Tata minutes or unlimited plans.

Yes, you will now be able to use your Airtel to Airtel minutes/existing pack for calling on Tata Docomo numbers as well.

No, you will no longer to make payment or use other self-care services through Tata Docomo website and app, after your number has been migrated. You may download the My Airtel App and enjoy best offers and a host of services including bill payment, tracking of data usage etc.

There will not be any changes in your existing SIM Menu and Services.

If you are using a 4G Data SIM, you have to select 4G in your handset data settings to access Airtel 4G. If you are on a 3G/2G SIM, please visit the nearest Airtel store to upgrade to an Airtel 4G SIM.

If you are using a 4G Data SIM, you will be able to use Airtel 4G services on your SIM. Alternatively, please visit the nearest Airtel store to get a new 4G Data SIM.

To experience Airtel’s 4G data speeds, please select 4G option in “Settings”.

You can now enjoy free roaming incoming anywhere in India on the Airtel network. With our unlimited plans, you can also get free outgoing roaming anywhere in India.

International roaming service is not available on your existing SIM. In case you wish to avail Airtel’s International Roaming service, you will have to do a SIM Swap and get a new SIM. Please visit the nearest Airtel store.

You can continue to reach out to Airtel customer care. Visit the “Contact us” section on the Airtel Website

Yes, there will be a change in appellate authority numbers, the same has been published on the Airtel website for your reference.

You can reach out to us at 198 and we will try to resolve your complaint at the earliest.

After your number has been successfully migrated, you will need to download the My Airtel App and register to manage your account and enjoy a host of benefits.

Yes, your DND preferences are still in place and will continue on your number.

Prepaid

Most of the USSD services would continue working as earlier. You may dial *121# to know the complete list of USSD services.

You may dial *121*51# to know your outstanding amount and other self-care options.

Value added services have been deactivated on your mobile. To reactivate the service, please dial 56789 post your number migration to Airtel.

Postpaid

You can continue to issue cheque in favor of TTSL account no xxxxxxxxxxxxxxx till your number has been migrated to Airtel. Post that, you are requested to issue the cheque in favour of Airtel account No. xxxxxxxxxxxx and drop in Airtel drop box

You will be able to recharge with Airtel plans only that are available on Airtel Website/My Airtel App.

As of now, there is no plan to discontinue your existing Postpaid Plan and you can continue enjoying your existing plan benefits with your existing SIM.