Q. What information does Smart Tracker provide about my vehicle?
Smart Tracker provides following information about user’s vehicle:
- Present location of vehicle (through SMS or on Map)
- Vehicle’s speed
- Vehicle’s Ignition
- Distance covered
- Routes followed
- Stoppages taken by vehicle
- Engine Idling
- Additional information like Vehicle PUC expiry, insurance expiry, Service due etc.
Q. Who can use Smart Tracker?
Solution can be used by:
- Transport (Fleet owners)
- Logistics companies
- FMCGSME’s involved in distribution (like distributors of FMCG, local distribution)
Q. Is there any outage on GPS availability?
GPS devices operate when they are exposed to open sky. In case there is any obstruction on device antennae or if vehicle is parked at an indoor location or under shade, GPS signals are not received by GPS device. Also when a vehicle is going through high rise buildings, there are chances of GPS signals getting deflected and not providing accurate data.
Q. What is the impact of GPS failure on Smart Tracker?
When GPS signals are not received, device will not be able to transmit location data to Smart Tracker application server, and thus for that duration, server will not be able to process any report or release any ETA/Vehicle related alert to users.
Q. What shall I do if I face any issue with Smart Tracker service?
You shall call our toll free Customer Care Number – 1800 260 121.
Q. How can I access Smart Tracker service?
You can access Smart Tracker over your PC with an internet connection. As you subscribe for this service, Tata Docomo will provide you a User ID and password.
Users can access this service on Microsoft Internet Explorer 7.0 (and above) and Mozilla Firefox 3.5 (and above).
It is recommended to use a broadband connection of 1 Mbps or faster for a better experience.
Q. Do I need to install any software on my PC to access Smart Bus Tracker service?
No software installation is required on your PC. Moreover multiple people, authorized by you, can view this solution over their respective PCs at same time.
Q. How will I get my user ID and password?
Your user ID and password will be mailed to your email ID as registered on CAF/SEF.
Q. How do I log on to my Smart Tracker portal?
Please enter following URL in your Laptop or PC browser:
Please enter your User ID and password as communicated during activation of your account
Q. What shall I do in case I missed my password?
You may use “Forgot password” link on www.tatadocomo.com/smartbus-tracker.aspx
Q. When I log on to my Smart Tracker portal, it displays “Server not found”. What shall I do?
Please check your internet connection. If your internet connection is working fine, please contact customer care.
Q. Can I track my vehicle movement when vehicle is off duty?
Yes you can track your vehicle 24X7.