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Customer CareInformationSelf Help

Self Help

You can get details of your bill, activate and deactivate Value Added Services and even subscribe to our Add-on Packs, all by simply sending an SMS to 121.

To get your outstanding bill details, SMS BILL to 121.

Request for a Duplicate Bill. SMS DUPBILL MON where MON is the first three letters pf the month. E.g. DUPBILL JUN for the month of June.

To get your bills by email, SMS ebill <your email id>. E.g. ebill atul.gupta@hotmail.com

Get all the Tata Docomo Value Added Services by sending an SMS to 121 for:

Customer Desired Service Request SMS Key word
1st Word 2nd Word
3 Way Conferencing ACT/CAN 3WC
Daily Un-billed Usage SUB/UNSUB BILL
Feature Call Forward Busy ACT/CAN CFB
Feature Call Forward Immediate ACT/CAN CFI
Feature Call Forward No Reply ACT/CAN CFN
Feature Call Liner Identification Pin ACT/CAN CLI
Feature Call Waiting ACT/CAN CW
Do not Disturb ACT/CAN DND
Do not Disturb START/STOP DND
Bill in specific regional Language BILL ENG / GUJ / HIN /
Feature - Itemised Bill (RC) ACT/CAN IBLD
Feature - Itemised Bill (RC) ACT/CAN IBLOCAL
KODIAK Group calling service ACT/CAN INSTACHAT
Roaming ACT/CAN NR
Feature - Itemised Bill (NRC) NRCLD  
Feature - Itemised Bill (NRC) NRCLOCAL  
Call Level Change ACT/CAN STD
On demand Billed/Unbilled usage info BILL  
Duplicate Bill DUPBILL First 3 alphabets of the month
Electronic Bill (email Bill) EBILL Your Email id 
No print bill EBILL  
Unbilled Data Usage Info BILL DATA
Change of tariff ACT/CAN International CallsUSA
Change of tariff ACT/CAN International CallsGULF
Change of tariff ACT/CAN UK
Change of tariff ACT/CAN STDMAX
Change of tariff ACT/CAN SMSL
Change of tariff ACT/CAN TT
Change of tariff ACT/CAN UPGRADE
Change of tariff ACT/CAN LIFECLI
Change of tariff ACT/CAN INT99
Change of tariff ACT/CAN STDL
Change of tariff ACT/CAN STDJ
Change of tariff ACT/CAN SMSPACK
Change of tariff ACT/CAN INTRA
Handset Change Mobile(By the Dealer) CHANGE  
Feature SMS Request CAN SMS
End of Table


  • ACT - Activation
  • CAN - Cancellation
  • SUB - Subscription
  • USUB - Unsubscription

You can use our customer-friendly Interactive Voice Response (IVR) service as another means to get a solution to your needs. You could, for example, register your complaints, request for a duplicate bill and do lots more.

Simply call 121 from your Tata Docomo Walky or mobile. After the welcome prompt, choose your preferred language. You can set this as your default language for future use. Then just follow the simple IVR instructions.

  • With the newly launched 'My Indicom' service, you can manage your Tata Docomo account from the comfort of your home or office. All you need to do is visit our website: tatadocomo.com and register yourself for 'My Indicom'. Once you register, you can take advantage of this facility to make using your Tata Docomo phone so much more convenient.
  • View bills of the last three months online.
  • Analyse and segregate personal and official calls.
  • Request for your bills via email. SMS ebill followed by your email id to 121 to get your bill via email.
  • Pay your monthly bills online through your credit card (Master Card, Visa or Diners) or Internet banking account (Citibank, HDFC Bank, SBI, PNB, IDBI and ICICI).
  • View, edit or modify your profile online.
  • Club two different accounts into one 'My Indicom' account. This allows you to view details of other accounts that have been clubbed to your account.

User Manuals and Download Dialers

System File (PRL) upgrade tool

In view of the implementation of Swachh Bharat Cess by Government of India, you may receive 0.5% less Talktime or other
applicable benefit(s), from the aforementioned product details.
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