FAQs around Basic Setting and Operation
Q. What are the minimum requirements needed to run the software?
A. The Minimum System requirements are as follows: Windows XP(SP2 or later)/Vista Windows 7 (NDIS6.2 not supported) Mac OS 10.4 and above configuration (Recommended):
- CPU Pentium III or above.
- Hard Disk 50M or above.
- RAM 128M or above.
Q. No CD in the Box, How do I install the Software?
A. The software installation process for the modem is automated; simply connect the Modem to an available USB port on your computer and then wait for a moment for the installation to begin. Note, if you are using an Apple MAC OS, please install software by using the incidental Compact Disc and configure the CD-ROM, and you can get these from the driver CD, if you dont have a driver CD, please contact with your suppliers for details.
Q. What computer is the Tata DOCOMO 3G compatible with?
A. The Tata DOCOMO 3G supports main prevailing types of laptops or portable computer, such as HP, IBM, Toshiba, Lenovo, Dell, Sony, etc.
Q. Is the modem compatible with Apple Mac?
A. Yes, the Tata DOCOMO 3G is compatible with Apple Mac computers with both PowerPC and Intel Processors running MacOS 10.4 and above.
Q. Is the modem compatible with Windows 7?
A. Yes.
Q. After plugging in the Modem to Vista it warns that an unidentified program access?
A. Windows Vista contains Enhanced Security Features, which warn you when any application attempts to install. Please Select Allow to begin the Software installation.
Q. Why the installation program does not run automatically
A. The system configuration is not suitable for the auto-run, If the system does not launch installation automatically, you can run the installation program in path of My Computer > Tata DOCOMO 3G. If you have installed the other version of installation program please uninstall it firstly.
Q. After full installation, the system doesn't install the driver properly?
A. Please install the driver program manually. The driver program can be found in the installation address.
Q. After plugging in, why the UI program doesn't launch automatically?
A. If the system configuration is not proper, this maybe happen. Please open the UI program manually. You can find it in the Windows Quick start menu or the shortcut on the desktop.
Q. When the Modem is being installed, the notebook cannot find it.
A.
- The installation programs of the Tata DOCOMO 3G haven't been installed properly
Solution: Run the installation program first, then connect the modem. If you use the Win XP operating system, install the drivers according to the Windows indication information to operate.
- The modem isn't connected well
Solution: Restart the computer, or connect the modem again.
- The SIM/USIM card isn't inserted well, such as inserted in reverse
Solution: Insert the SIM/USIM card correctly again.
- The modem isn't connected well
Solution: Restart the computer, or connect the modem again.
Q. How do I start accessing Mobile TV?
A. Just click the Mobile TV Icon on your dialer. It will prompt for download of the application. Let the application download and install. Double-click on the "Mobile TV" icon on your desktop and follow instructions to subscribe and use.
Q. How do I Subscribe to Mobile TV?
A. Once inside the application select any channel to view from the menu. The subscription options will be presented to you. Select the subscription plan that suits you and you are good to go.
Q. What are the device requirements to view Mobile TV?
A. The device that you are using with your Tata DOCOMO 3G, 3G Wireless Broadband will run the application.
Q. What plan do I need to have to be able to use Mobile TV?
A. You can use any of the data plans available to access this service.
Q. I have a prepay connection on Tata DOCOMO 3G Dongle. Can I use Mobile TV?
A. Yes, you can enjoy Mobile TV on your prepay application.
Q. What are the charges for using Mobile TV?
A. There are two plans that you can chose from:
- Rs. 99, access to all channels for one month.
- Rs. 10, access any channel for 10 mins.
Q. What would I be charged for data access? What will be the charges?
A. Yes, Network charges will be applicable as per the plan.
Q. How many channels can I access with the available plans?
A. You can access all the regular channels that are part of Mobile TV.
Q. What are the charges applicable on roaming?
A. Network charges will be applicable as per the plan.
Q. How can I change my subscription plan?
A. Unsubscribe to the current plan. And then subscribe to the plan of your choice.
Q. How do I unsubscribe?
A. To unsubscribe go to the options in the application and select "Unsubscribe"
Q. Can I browse other websites while watching Mobile TV?
A. Yes, you can browse while watching Mobile TV.
Q. Do I need to register to access Tata DOCOMO Catch Up?
A. Yes, users need to get registered to access Tata DOCOMO Catch Up. Go to "How do I register section" and follow the guidelines to register.
Q. How do I register into Tata DOCOMO Catch Up?
A. Users can register to Tata DOCOMO Catch Up using the following three options:
- You can register with web by logging on to http://www.tatadocomocatchuop.com. Click on Sign-up button. Enter your details like, name, email address, mobile number.
Q. What are the advantages of using 'Tata DOCOMO Catch Up' social networking application?
A. "Tata DOCOMO Catch Up" social networking application works a hub (single point entry) to all the major social networking sites, plus all pop email servers and IM chats. Some of the famous social networking sites you can connect to are:
- Facebook
- Hi5
- Twitter
- My Space
- Orkut
You can use this application to update your status, friends update and much more. With a single entry you will be able to update all the permissible social networking sites.
You can also upload photos to any of the sites. Some of the places you can upload the photos are:
Apart from status and photos users will also be able to upload videos to YouTube, Facebook and other permissible sites.
Q. What is Dashboard tab is all about?
A. The dashboard tab allows the user to add a service: When you expand the "Add a service" the application presents you with the various social networking / Pop email / IM chat radio button which you can click and subscribe to that service. This is free and you can sign up to as many services as you want. Apart from the "Add a service" the Dashboard tab also has the following dialog boxes where you can enter a text and click on update. The dialog boxes you see are:
- Status broadcaster
- My Voice
Q. What is Status broadcaster Dialog box in the Dashboard?
A. The status broadcaster window is to update status in social networking sites to which you are associated with.
- To update status to other networks, enter status message in text box, select the check box beside configured network icon in the window and click on update button.
Q. What is "Updates from Tata DOCOMO" Dialog box in dashboard?
A. Updates from Tata DOCOMO window will show latest updates inside the "Tata DOCOMO Catch Up" application.
Q. How can I add a service or network in dashboard?
A. To add a service or network in dashboard, click on 'Add a service' button. The window expands showing list of networks and services you can add.
Q. What are the Networks and services we can add in dashboard?
A. The following are the network and services you can add in dashboard.
- Facebook
- MySpace
- Twitter
- Hi5
- Flickr
- Orkut
- Picassa
- YouTube
- Yahoo! Messenger
- MSN Messenger
- Gmail
- Yahoo Mail
- Hotmail Mail
- Pop Email
Q. How can I add or configure my Facebook account in dashboard?
A. To add or configure Facebook account in dashboard, Please follow the following steps.
- Clink on Add a service button, in the following window click on add button below Facebook icon.
- A pop-up window opens showing connect with Facebook. Enter Facebook email id and password and click on Connect button.
- It takes to permissions screen, where permissions need to be given to allow voice access user Facebook data.
- After giving permissions, click on next button. Facebook is configured and separate window is displayed in dashboard.
Q. How can I add or configure my MySpace account?
A. To add or configure MySpace account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below My Space icon.
- A pop-up window opens up to enter MySpace email id and password. Enter email id and password and click on continue button in pop-up.
- It will ask for authorization and once we give that it will configure and a separate window will be displayed in dashboard showing MySpace friends updates.
Q. How can I add or configure my Twitter account?
A. To add or configure Twitter account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Twitter icon.
- In the same pop-up window, it will ask to provide Twitter user name and password, enter Twitter user id and password and click on Add now button.
- Twitter is configured and displayed in separate window in dashboard.
Q. How can I add or configure my Hi5 account?
A. To add or configure Hi5 account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Hi5 icon.
- Hi5 instructions will be displayed in separate pop-up window, follow those instructions.
- In the earlier pop-up window, it will ask to provide Hi5 user name and password, enter Hi5 user id and password and click on Add now button.
- Hi5 is configured and displayed in separate window in dashboard.
Q. How can I add or configure my Flickr account?
A. To add or configure Flickr account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Flickr icon.
- A pop-up window opens up, in that enter yahoo id and password.
- If you already have flickr id, it will ask you to authorize it or else ask you to create one and then authorize it
- Click on authorize it button.
- Flickr is configured and a check box will be displayed when we try to upload any photos.
Q. How can I add or configure my YouTube account?
A. To add or configure YouTube account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below YouTube icon.
- In the same pop-up window, it will ask to provide YouTube user name and password, enter YouTube user id and password and click on Add now button.
- YouTube is configured and check box is displayed when we try to upload any videos.
Q. How can I add or configure my Orkut account?
A. To add or configure orkut account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Orkut icon.
- A new pop-up window opens, it will ask to provide Orkut user name and password, enter Orkut user id and password and click on Login button.
- In next screen it will ask to grant permissions to access Orkut, Click on grant permissions.
- Orkut account will be configured and check box is displayed when we try to share any photos.
Q. How can I add or configure my Picassa account?
A. To add or configure Picassa account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Picassa icon.
- In the same pop-up window, it will ask to provide Picassa user name and password, enter Picassa user id and password and click on Add now button.
- Picassa is configured and check box is displayed when we try to share any photos.
Q. How can I add or configure my Yahoo messenger account?
A. To add or configure Yahoo messenger account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Yahoo messenger icon.
- In the same pop-up window, it will ask to provide Yahoo user name and password, enter Yahoo user id and password and click on Add now button.
- Yahoo messenger will be configured and will be displayed in Messenger window with Yahoo messenger. On that window, yahoo online and offline users will be displayed separately.
Q. How can I add or configure my MSN messenger account?
A. To add or configure MSN messenger account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below MSN messenger icon.
- In the same pop-up window, it will ask to provide MSN user name and password, enter MSN user id and password and click on Add now button.
- MSN messenger will be configured and will be displayed messenger window with MSN messenger. On that window, MSN online and offline users will be displayed separately.
Q. How can I add or configure my Gtalk account?
A. To add or configure Gtalk account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Gtalk.
- In the same pop-up window, it will ask to provide Gtalk user name and password, enter Gtalk user id and password and click on Add now button.
- Gtalk messenger will be configured and will be displayed messenger window with Gtalk messenger. On that window, Gtalk online and offline users will be displayed separately.
Q. How can I add or configure my Gmail account?
A. To add or configure Gmail account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Gmail icon.
- In the same pop-up window, it will ask to provide Gmail user name and password, enter Gmail user id and password and click on Add now button.
- Gmail is configured and displayed in separate window in dashboard.
Q. How can I add or configure my Yahoo mail account?
A. To add or configure Yahoo mail account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below yahoo mail icon.
- In the same pop-up window, it will ask to provide Yahoo user name and password, enter Yahoo user id and password and click on Add now button.
- Yahoo is configured and displayed in separate window in dashboard.
Q. How can I add or configure my Hotmail email account?
A. To add or configure Hotmail email account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Hotmail email icon.
- In the same pop-up window, it will ask to provide Hotmail email user name and password, enter Hotmail email user id and password and click on Add now button.
- Hotmail mail is configured and displayed in separate window in dashboard.
Q. How can I add or configure my Pop3 email account?
A. To add or configure Pop3 email account in dashboard, Please follow the following steps.
- Clink on Add a service button, in pop-up window click on add button below Pop3 email icon.
- A pop-up window will open and it will ask to provide Account name, Your name, POP3 host name, SMTP host name, Pop3 port#, SMTP port#, Email address and password, enter all the details and click on Save button.
- Pop3 email account is configured and will be displayed in separate window in dashboard.
Q. What is "My profile" tab in application?
A. My profile tab consists of the following features – this is similar to the feature you find in any social networking sites:
- User personal details.
- Edit profile, to edit personal details and to upload profile photo.
- Change password, to change password.
Q. How can we upload photo to "My Profile" tab?
A. To upload image to "My Profile" tab,
- Click on Edit profile in "My Profile."
- A pop-up window opens up showing file browse option, select desired photo.
- Click on save button.
- Saved successfully message will be displayed.
Q. How can we update personal details in "My Profile"?
A. To update personal details,
- Click on Edit profile in "My Profile".
- A pop-up window opens up showing Name, Sex, marital status, edit desired fields and click on save button.
- Saved successfully message will be displayed.
Q. What is Share Photos link is about?
A. To upload photos to Facebook, Flickr, Picasa, Orkut and Hi5, click on 'Share Photos' link on top.
- A pop-up window opens up showing select photo.
- Click on select photos and select photos, click on 'Upload' button.
- It will go to next page for more details like Title, Description and Search tag and networks associated check boxes.
- Enter details and select other associated networks like Face book, Hi5 and Flickr check boxes to which you want to upload photos.
- Click on 'Publish' button. To cancel click on 'Cancel' button.
- Content is uploaded successfully message will be displayed.
- Upload photos can be viewed in default ablum or in "Tata photos" album .
Q. What is Share Videos link is about?
A. To upload Videos to Facebook and YouTube, click on 'Share Videos' link on top.
- A pop-up window opens up asking Title, Description and Search tag and network associated. option to browse for videos to upload.
- Select videos and click on 'Upload' button.
- Enter details and select associated networks like YouTube check box if configured to upload videos.
- Click on 'Upload' button.
- Content uploaded successfully message will be displayed.
Q. What are the different functional buttons on the UI?
A. There will be various functional button icons shown in the main interface. Select different functional button to carry out corresponding operation.
- Connect: Connect to Internet.
- Settings: Set normal r
- elative information for the application software.
- Menu: Open the Log , help and other windows
Q. Where can I Check for roaming indication and other network status?
A. On the main UI screen, the network status will be indicated as follows:
- R -Roaming
- E- Edge network
- 2G - GPRS/GSM network
- 3G - UMTS/HSPA
Signal strength indicated graphically through increasing bars. No Bar means no/poor signal and all Bars indicate very good signal.
Q. What is Dashboard tab is all about?
A. The dashboard tab allows the user to add a service: When you expand the "Add a service" the application presents you with the various social networking / Pop email / IM chat radio button which you can click and subscribe to that service. This is free and you can sign up to as many services as you want. Apart from the "Add a service" the Dashboard tab also has the following dialog boxes where you can enter a text and click on update. The dialog boxes you see are:
- My status broadcaster
- My Voice
Q. What is Status broadcaster Dialog box in the Dashboard?
A. The status broadcaster window is to update status in social networking sites to which you are associated with. To update status to other networks, enter status message in text box, select the check box beside configured network icon in the window and click on update button
Q. What is "Updates from Tata DOCOMO" Dialog box in dashboard?
A. Updates from Tata DOCOMO window will show latest updates inside the "Tata DOCOMO Catch Up" application.
Q. How can I add a service or network in dashboard?
A. To add a service or network in dashboard, click on 'Add a service' button. The window expands showing list of networks and services you can add.
Q. What are the Networks and services we can add in dashboard?
A. The following are the network and services you can add in dashboard.
- Facebook
- MySpace
- Twitter
- Hi5
- Flickr
- Orkut
- Picasa
- YouTube
- Yahoo! Messenger
- MSN Messenger
- Gmail
- Yahoo! Mail
- Hotmail Mail
- POP Email
Q. How can I add or configure my Facebook account in dashboard?
A. To add or configure Facebook account in dashboard, Please follow the following steps:
- Click on Add a in the following window click on add button belowservice button, Facebook icon.
- A pop-up connect with Facebook. Enter Facebook email id and window opens showing
- password and click on Connect button.
- It takes to screen, where permissions need to be given to allow voice access permissions
- user Facebook data.
- After giving permissions, click on next button. Facebook is configured and separate
- window is displayed in dashboard.
Q. How can I add or configure my MySpace account?
A. To add or configure MySpace account in dashboard, Please follow the following steps. Click on Add a in pop-up window click on add button below My Space service button, icon. A pop-up enter MySpace email id and password. Enter email id and window opens up to password and click on continue button in pop-up. It will ask for authorization and once we give that it will configure and a separate window will be displayed in dashboard showing MySpace friends updates.
Q. How can I add or configure my Hi5 account?
A. To add or configure Hi5 account in dashboard, Please follow the following steps. Click on Add a in pop-up window click on add button below Hi5 icon. service button, Hi5 instructions displayed in separate pop-up window, follow those instructions.will be In the earlier it will ask to provide Hi5 user name and password, enter pop-up window, Hi5 user id and password and click on Add now button. Hi5 is configured and displayed in separate window in dashboard.
Q. How can I add or configure my YouTube account?
A. To add or configure YouTube account in dashboard, Please follow the following steps. Click on Add a in pop-up window click on add button below YouTube service button, icon. In the same will ask to provide YouTube user name and password, pop-up window, it enter YouTube user id and password and click on Add now button. YouTube is check box is displayed when we try to upload any videos.configured and
Q. How can I add or configure my Orkut account?
A. To add or configure orkut account in dashboard, Please follow the following steps. Click on Add a service button, in pop-up window click on add button below Orkut icon. A new pop-up will ask to provide Orkut user name and password,window opens, it enter Orkut user id and password and click on Login button. In next screen grant permissions to access Orkut, Click on grant permissions.it will ask to Orkut account configured and check box is displayed when we try to share any will be photos.
Q. How can I add or configure my Picassa account?
A. To add or configure Picassa account in dashboard, Please follow the following steps. Click on Add a service button, in pop-up window click on add button below Picassa icon. In the same pop-up window, it will ask to provide Picassa user name and password, enter Picassa user id and password and click on Add now button. Picassa is configured and check box is displayed when we try to share any photos.
Q. How can I add or configure my Yahoo messenger account?
A. To add or configure Yahoo messenger account in dashboard, Please follow the following steps. Click on Add a service button, in pop-up window click on add button below Yahoo messenger icon. In the same pop-up window, it will ask to provide Yahoo user name and password, enter Yahoo user id and password and click on Add now button. Yahoo messenger will be configured and will be displayed in Messenger window with Yahoo messenger. On that window, yahoo online and offline users will be displayed separately.
Q. How can I add or configure my MSN messenger account?
A. To add or configure MSN messenger account in dashboard, Please follow the following steps. Click on Add a service button, in pop-up window click on add button below MSN messenger icon. In the same pop-up window, it will ask to provide MSN user name and password, enter MSN user id and password and click on Add now button. MSN messenger will be configured and will be displayed messenger window with MSN messenger. On that window, MSN online and offline users will be displayed separately.
Q. How can I add or configure my Gtalk account?
A. To add or configure Gtalk account in dashboard, Please follow the following steps. Click on Add a service button, in pop-up window click on add button below Gtalk. In the same pop-up window, it will ask to provide Gtalk user name and password, enter Gtalk user id and password and click on Add now button. Gtalk messenger will be configured and will be displayed messenger window with Gtalk messenger. On that window, Gtalk online and offline users will be displayed separately.
Q. How can I add or configure my Gmail account?
A. To add or configure Gmail account in dashboard, Please follow the following steps. Click on Add a service button, in pop-up window click on add button below Gmail icon. In the same pop-up window, it will ask to provide Gmail user name and password, enter Gmail user id and password and click on Add now button. Gmail is configured and displayed in separate window in dashboard.
Q. How can I add or configure my Yahoo mail account?
A. To add or configure Yahoo mail account in dashboard, Please follow the following steps. Click on Add a service button, in pop-up window click on add button below yahoo mail icon. In the same pop-up window, it will ask to provide Yahoo user name and password, enter Yahoo user id and password and click on Add now button. Yahoo is configured and displayed in separate window in dashboard.
Q. How can I add or configure my Hotmail email account?
A. To add or configure Hotmail email account in dashboard, Please follow the following steps. Click on Add a service button, in pop-up window click on add button below Hotmail email icon. In the same pop-up window, it will ask to provide Hotmail email user name and password, enter Hotmail email user id and password and click on Add now button. Hotmail mail is configured and displayed in separate window in dashboard.
Q. How can I add or configure my Pop3 email account?
A. To add or configure Pop3 email account in dashboard, Please follow the following steps. Click on Add a service button, in pop-up window click on add button below Pop3 email icon. A pop-up window will open and it will ask to provide Account name, Your name, POP3 host name, SMTP host name, Pop3 port#, SMTP port#, Email address and password, enter all the details and click on Save button. Pop3 email account is configured and will be displayed in separate window in dashboard.
Q. What is "My profile" tab in application?
A. My profile tab consists of the following features - this is similar to the feature you find in any social networking sites: User personal details Edit profile, details and to upload profile photo.to edit personal Change password. password, to change
Q. How can we upload photo to "My Profile" tab?
A. To upload image to "My Profile" tab, Click on Edit profile in "My Profile" A pop-up window opens up showing file browse option, select desired photo. Click on save button. Saved successfully message will be displayed.
Q. How can we update personal details in "My Profile"? To update personal details, Click on Edit profile in "My Profile". A pop-up window opens up showing Name, Sex, marital status, edit desired fields and click on save button. Saved successfully message will be displayed.
Q. What is Share Photos link is about?
A. To upload photos to Facebook, Flickr, Picasa, Orkut and Hi5, click on 'Share Photos' link on top. A pop-up window opens up showing select photo. Click on select photos and select photos, click on 'Upload' button. It will go to next page for more details like Title, Description and Search tag and networks associated check boxes. Enter details and select other associated networks like Face book, Hi5 and Flickr check boxes to which you want to upload photos. Click on 'Publish' button. To cancel click on 'Cancel' button. Content is uploaded successfully message will be displayed. Upload photos can be viewed in default ablum or in "Tata photos" album .
Q. What is Share Videos link is about?
A. To upload Videos to Facebook and YouTube, click on 'Share Videos' link on top. A pop-up window opens up asking Title, Description and Search tag and network associated. option to browse for videos to upload. Select videos and click on 'Upload' button. Enter details and select associated networks like YouTube check box if configured to upload videos. Click on 'Upload' button. Content uploaded successfully message will be displayed.
