Prepay BlackBerry FAQs
About BlackBerry Service
Q. What is Prepay BlackBerry?
A. BlackBerry Service, which was earlier restricted only to postpaid customer, is now available for prepay customers also. Now enjoy the power of BlackBerry on Tata DOCOMO prepay also.
Q. What all services are available with Prepay BlackBerry? Can I go for BES or BES+BIS in Prepay?
A. In prepay BlackBerry we have BIS LITE & BIS services available. No, the BES and BES+BIS are currently not available with Prepay BlackBerry.
Q. What is BIS?
A. BlackBerry Internet Service/BIS is an integrated and secure wireless service for individuals and small businesses allowing them to access up to ten corporate and/or personal e-mail accounts from a single device. BlackBerry Internet service combines the e-mail, phone, SMS, browser, organizer, instant messenger plus more, in an all-in-one BlackBerry handheld.
With BIS, a Prepay Customer gets the following on his BlackBerry handheld, even while on National Roaming:
- Unlimited push e-mail
- As many as 10 personal e-mail accounts (Gmail, Yahoo mail, Hotmail, etc.)
- One BlackBerry email account is given free to the customer.
- Unlimited usage on Instant Messenger (IM)
- Google Talk, MSN Live Messenger, Yahoo Messenger, ICQ etc.
- BlackBerry Messenger.
- Unlimited usage on BlackBerry App World – Free application download & use
- Unlimited usage on Social Networking: Facebook, Myspace etc.
- Unlimited usage on Internet Browsing, including audio and video content
Q. What is MaiLite?
A. MaiLite is an integrated and secure wireless service for individuals and small businesses allowing them to access up to ten e-mail accounts from a single device. MaiLite service combines the e-mail, phone, SMS, organizer, instant messenger plus more, in an all-in-one BlackBerry handheld. Internet browsing is not allowed with MaiLite. Tata DOCOMO MaiLite is the customer-facing name of this service.
With MaiLite, a Prepay Customer gets the following on his BlackBerry handheld, including while on National Roaming.
- Unlimited push e-mail
- As many as 10 personal e-mail accounts (Gmail, Yahoo mail, Hotmail, etc.)
- One BlackBerry email account is given free to the customer.
- Unlimited usage on Instant Messenger (IM)
- Google Talk, MSN Live Messenger, Yahoo Messenger, ICQ etc.
- BlackBerry Messenger.
Q.What is the difference between the MaiLite and BIS?
| Comparison Parameter | MaiLite | BIS |
| Email configuration from device | Yes | Yes |
| Unlimited Push email | Yes | Yes |
| Configure up to 10 email accounts | Yes | Yes |
| View, Forward, Send, Upload & Download Attachments | Yes | Yes |
| Unlimited Instant Messaging (IM) (such as Yahoo! ®, Google TalkTM, Windows Live MessengerTM) | Yes | Yes |
| Access to BlackBerry Messenger | Yes | Yes |
| Access to social networking applications like Flickr, Facebook® and Myspace | No | Yes |
| Internet Browser | No | Yes |
| BlackBerry Maps | No | Yes |
| Access to Dive In Portal | No | Yes |
| Rental per day (Rs.) | 12 | 35 |
| Rental per week (Rs.) | 85 | 35 |
| Rental per month (Rs.) | 299 | 900 |
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Q. Is it possible to migrate from my prepay BlackBerry service to postpaid service?
A. No, currently you cannot.
Q. Am I allowed to subscribe to other tariff / VAS packs at the same time?
A. Yes, you can subscribe to other tariff / VAS packs at the same time as per the currently applicable rules and process. Subscription to other packs etc. does not affect your Blackberry services on Prepay.
Tariff Details
Q. Which all packs are available with Prepay BlackBerry?
A. The following Plans are available with Prepay BlackBerry:
| BlackBerry Service | Plan | Rental (Rs.) |
Free Data Usage | Validity (Days) |
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| Tata DOCOMO MaiLite | Daily Plan | 12 | Unlimited personal emails and instant messaging* | 1 | ||||||
| Weekly Plan | 85 | 7 | ||||||||
| Monthly Plan | 299 | 30 | ||||||||
| BlackBerry Internet Service | Daily Plan | 35 | Unlimited data usage | 1 | ||||||
| Weekly Plan | 250 | 7 | ||||||||
| Monthly Plan | 900 | 30 | ||||||||
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*Internet browsing restricted.
The charges mentioned above include both rental as well as unlimited usage of BlackBerry service.
Q. Is the special recharge voucher for BlackBerry available?
A. There is no special recharge voucher for BlackBerry, the charges will be deducted from main account balance after the BlackBerry service pack has been requested for, and later for renewal at the time of validity expiry of the pack. You are only required to maintain the required Balance at the time of validity expiry of BlackBerry service.
About Subscription Route – SMS Based activation of BlackBerry pack
Q. How will I get charged for the BlackBerry services?
A. The amount will be deducted on the monthly or weekly basis (as applicable) from your main account balance i.e. at the end of the validity period, the balance will be deducted and the service will be automatically renewed. You are required to maintain the required balance only at the time of activation and renewal.
Daily plans are deactivated after expiry of 1 day validity. Auto renewal is not applicable in the case of daily plans. Fresh activation request needs to be sent to subscribe again.
Q. Will I need to maintain some minimum balance during the validity also?
A. No, BlackBerry services, once activated, will work for the entire period of validity, even if the balance drops to Zero.
Q. How will I come to know that my BlackBerry renewal date is approaching?
A. In case of weekly and monthly plans, you will get SMS reminders before 72 hrs and 24 hrs of renewal date, requesting to maintain the required balance. No reminder will be sent in case of daily plans.
Q. What if I do not have the Required Balance at the time of activation or renewal?
A. BlackBerry service pack on your phone will be automatically deactivated. You may recharge your account and give a fresh request for the same.
Process
Q. Which BlackBerry handset should I buy for getting BlackBerry services on Prepay?
A. The BlackBerry services are available with all existing GSM BlackBerry handsets and also will be available on all forth coming BlackBerry handsets also.
Q. How can I get the BlackBerry Service Activated on my prepay connection?
A. For activating BlackBerry services on your prepay connection, you first require to have a BlackBerry handset with a Tata Docomo Prepay connection. For activation process, please visit “Activation” section from the main BlackBerry Prepay page.
Q. Am I allowed to change my Prepay BlackBerry packs?
A. Yes, you can migrate from on BlackBerry service pack to another as per your requirement by sending the same SMS as for activation of the required service. For migration, please visit “Activation” section from the main BlackBerry Prepay Page.
Q. How can I get the BlackBerry Service De-Activated on my prepay connection?
A. For details on deactivation of BlackBerry service on your prepay connection, please visit “Activation” section of the main BlackBerry Prepay Page. Deactivation facility is not available in the case of daily plans as the service is unsubscribed after expiry of 1 day validity.
Q. Can I migrate from one BlackBerry handset to another?
A. Yes, you can migrate from one BlackBerry handset to another at any point of time and continue using BlackBerry services till expiry of validity of the same.
Q. If my balance reaches Zero will I be able to use BlackBerry services?
A. Yes you will be able to use BlackBerry Service if your BlackBerry service validity has not expired.
Q. I will be able to use the BlackBerry service in Roaming?
A. Yes, You can use your BlackBerry service in Domestic Roaming, where as the BlackBerry service is currently not available in International Roaming.
Q. Who should I contact for support on BlackBerry service?
A. You could call for technical support: 18004190121 (toll-free) or
From your mobile, call +91-011-66200121 (toll-free for TATA subscribers)
Or Email us at blackberry@tatadocomo.com
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