Q. What is Photon Wi-Fi Hub main purpose unlike other routers?
A. Photon Wi-Fi Hub is a portable Wi-Fi device that fits in the palm of your hand. It will allow you to connect up to 5 devices to access the Internet, such as laptops, portable game consoles or mobile phones.
Q. What networks does Photon Wi-Fi Hub operate on?
A. Photon Wi-Fi Hub operates on GSM/GPRS/EDGE/WCDMA/CDMA 1X/CDMA EV-DO/HSPA.
Q. What kind of security is available with Photon Wi-Fi Hub?
A. Photon Wi-Fi Hub supports advanced Wi-Fi security protocol through standard methods such as Wi-Fi Protected Access (WPA & WPA2) and the previous method of Wired Equivalent Privacy (WEP). More advanced settings are available in the Web based user interface.
Q. What if the user forgets their Photon Wi-Fi Hub password?
A. Photon Wi-Fi Hub can be restored to the factory default settings by pressing the button 10 times continuously. The device will restart automatically to indicate reset is successful.
Q. What might the owner of Photon Wi-Fi Hub need to be aware of before sharing with multiple devices?
A. With multiple devices or used as a temporary hotspot:
- If there are several heavy data users on at the same time, you may notice the degradation in performance.
- Users are not allowed to access more than 5 devices to Photon Wi-Fi Hub in order to keep the devices’ data speed stable enough to be communicated without a problem.
- If all are accessing Photon Wi-Fi Hub that is using the battery, the battery will be consumed faster than the average of 4 hours usage time for one user.
Q. Can a user connect Photon Wi-Fi Hub to their computer with a USB cable?
A. Photon Wi-Fi Hub can be charged when connected to a computer via USB cable, and no interferences to the device.
Q. Why does Photon Wi-Fi Hub turn off automatically during using?
A. If Photon Wi-Fi Hub operating temperature increases above 65?, the device will automatically shutdown to prevent any damage.
Q. Does Photon Wi-Fi Hub support voice calls, fax and/or text messaging?
A. Photon Wi-Fi Hub only support to receive text message.
Q. Can Photon Wi-Fi Hub be used for memory storage?
A. Photon Wi-Fi Hub does not support removable memory storage.
Q. How long does a user need to charge the battery before they begin using?
A. The battery must be fully charged before using Photon Wi-Fi Hub for the first time. We recommend a minimum of 4 hours charging time before first use.
Q. Does Photon Wi-Fi Hub require the software installation?
A. Photon Wi-Fi Hub comes with a browser URL that allows the user to configure the device. You can activate, select a profile, establish security and set more advanced settings without installing any software.
Q. What if Photon Wi-Fi Hub cannot access the internet even though the unit has been activated?
A. Verify your network & signal strength for optimal performance.
Q. When will a user of Photon Wi-Fi Hub need to access Web GUI configuration interface?
A. The Web GUI configuration interface will only need to be accessed or used when configuring your device for the first time or changing the security settings or establishing more advanced settings.
