Q. What is the Tata DOCOMO Market?
A. The Tata DOCOMO Market is a site for Dive-In customers to purchase and download applications for use on their handsets. An application would be a software which you can download onto your phone for personal use i.e. Calorie Calculator.
Q. What is the advantage of using or downloading applications from Tata DOCOMO Market?
A. The Tata DOCOMO Market is a one stop shop where you can download various applications, utilities, games and themes. We have ensured that a wide-array of applications are loaded onto the App Store. Applications will be updated on a regular basis.
Q. Is this service available for all Tata DOCOMO Customers?
A. Yes, this service is for both Prepay and Postpay customers.
Q. How Can I Access the Tata DOCOMO Market?
A. You would need to visit Dive-In. A link "Tata DOCOMO Market" would be available on the Dive-In Home page for you to access the various applications.
Q. How can I use Tata DOCOMO Market?
A. Select "Tata DOCOMO Market" link from the Dive-In home page. On the Tata DOCOMO Market page select from the menu of applications. On selecting a specific category from the menu you would then be presented a list of available applications which you can download under that category.
Q. How do I find the file size of an application which I am interested in downloading?
A. File sizes are listed on each application's page, near the Buy/Download button.
Q. What are the charges for browsing and downloading from Tata DOCOMO Market?
A. You would be charged only when you download a particular application on your handset. The charges vary by application. These charges are displayed before you actually download. The following charging models are currently used:
- Free download.
- One-time payment - you are charged one time prior to download.
- Subscription payment - can be per month, per week or per day. Per month model gives you an initial 30 day access to the application with automatic 30 day renewals till you cancel. Similarly per week gives you 7 day access and per day gives you 24 hour access.
- Network aware application will consume internet usage. Volume Charges will apply as per actual.
Q. How can I see what purchases I made and what active subscriptions I have?
A. Click on My Purchases link on Tata DOCOMO Market to see the list of purchases. If the application is a subscription application then you will see when the subscription is activated till and what the renewal period is (i.e. monthly, weekly or daily).
Q. I just purchased an application. How do I install it on my handset?
A. On selecting the download option, all applications would get installed automatically on your handset. Some handsets may prompt you to confirm whether you want to download and install the application.
Q. Where can I find a list of my purchased applications?
A. To see your purchased applications, click My Purchases link on the Tata DOCOMO Market homepage.
Q. On downloading an application where does this get saved on my handset?
A. This is a handset Feature. Some handsets may prompt you to define where you would want the application to be saved. In case you have already made some settings the application may download itself on to the preferred location in your Handset.
Q. I downloaded the application but cannot find it on my handset. What do I do?
A. If you have a Nokia handset, please look for the app in Menu > Applications > My Own. For other handsets please look in the Games or Applications folder. Otherwise, please try the Search function on the handset.
Q. I am not able to download an application though my account has been charged. What should I do?
A. If the download process has not completed due to any reason you can visit the Tata DOCOMO Market Home Page again and click on the 'My Purchases' link to re-download another twice without any extra charges.
Q. I tried to download an application. The process started but then froze in between. What should I do?
A. We would request you to check your network connectivity and try again. You could also visit the Dive-In Apps Home Page again and Click on the 'My Purchase' link to re-download twice without any extra charges.
Q. I am trying to download an application but nothing seems to happen?
A. In all probability this would be a handset related issue. Some basic checks would need to be done to ensure that your Handset is capable to download the applications.
- To check that there is enough memory on your handset.
- Time and date should be correctly configured
- Clear the cache on your handset.
We would request you to download the applications again. In case you are still not able to download the application please contact our GPRS Technical Helpdesk
Q. I am getting the following errors when I am trying to download the application. What should I do?
A.
- Unknown error
- Failed: Invalid file
- Unable to download/install
- Operation failed
- Compulsory attributes missing
- Download failed
- Incorrect description
- 904 size mismatch
- Invalid content
- Blank white page appears
- Freezes while launching
- Incorrect language
- Does not fit the screen
- Certificate Error
- Authentication Error/Failure
- In all probability this would be a handset related issue. Some basic checks would need to be done to ensure that your handset is capable to download the applications.
- To check that there is enough memory on your handset.
- Time and date should be correctly configured
- Clear the cache on your handset.
We would request you to download the application again from the My Purchase Section on Dive-In Apps. In case you are still not able to download the application please contact our GPRS Technical Helpdesk. (Raise Service Request in case the complaint is still not resolved.)
Q. How do I cancel my subscription for an application?
A. You can cancel a application subscription in one of the following ways:
- You will receive a subscription renewal reminder text message. Click on the link in the message to cancel your subscription.
- Go to My Purchases link on Tata DOCOMO Market, find the application you want to cancel and click 'Cancel'.
Q. What happens when I cancel my subscription for an application?
A. There will be no further charges on your account for the application. You will have access to the application till the end of the current access period. E.g. if you canceled on the 15
th day of a monthly subscription then you will have access to the application till the 30
th day.
